Refund & Satisfaction Policy

Because we sell fresh, perishable food, we don’t accept returns for food products for safety reasons.

However, we’ll always make it right if:

• We can’t fulfil your order (e.g., out of stock), or

• You’re not satisfied with what you received.

In these cases, we’ll offer a refund or suitable remedy.

How to get help

Email gardensfarmlivery@gmail.com with your order number, what went wrong, and clear photos (if applicable).
You’re also welcome to visit us in store to chat with the team and resolve it face-to-face.

Damages, defects & wrong items

Please check your order on arrival and contact us as soon as possible if anything is damaged, defective, missing, or incorrect so we can investigate and put it right.

Non-returnable items

• Perishable goods (all fresh food) are non-returnable.

• Gift cards are non-returnable.

EU/UK cooling-off rights

The standard 14-day cooling-off period does not apply to perishable food. If your order includes non-perishable items, your statutory rights for those items still apply.

Refunds

Once we’ve reviewed your case, we’ll confirm the outcome by email. If a refund is approved, it will be issued to your original payment method. Your bank or card provider may take a few days to post the refund.